Shipping policy
Customers are responsible for all costs associated with duties, taxes or customs where applicable. Customers are also responsible for fees associated with orders delivered to a wrong address so please be mindful when entering delivery information.
All orders are insured while in transit until delivery. Responsibility for the package passes to UPS once they take possession of it. When the package is delivered, defined as signed for, directly hand delivered, left at door, mailroom, front desk or management office the package and its contents is the sole responsibility of the customer. All orders over $500 require a signature on delivery.
Shipping Methods
- Michelle Jonas offers FREE Domestic ground shipping for orders greater than $150. US residents may also choose UPS Next Day Air or 2nd Day Air delivery.
- Express packages are given priority. Express orders placed before 2:00 pm PST typically ship the same day.
- International orders require a signature on delivery.
- We offer SAME-DAY messenger service between 11:00 am - 5:00 pm PST Monday - Friday for local customers residing in the greater Los Angeles area. To qualify, orders must be placed before 10:00 am PST.
Shipping restrictions
- Orders are not shipped during weekends.
- Michelle Jonas does not ship to military APO/FPO addresses or P.O. boxes.
Sales Tax, Duties & Customs
Tax or import duties do not apply to orders shipped within the United States. Michelle Jonas is not required to pay Use Tax or other local state taxes. All other countries are considered Non-Resident Duties Unpaid (NRDUP) and may be subject to additional duties and taxes and fees from customs in the destination country. The recipient is liable for all import duties, customs and taxes and fees levied by the destination country. Payment is necessary to release the order from customs on arrival.