CUSTOMER SERVICE

New Styles:

Each month, MiJo by Michelle Jonas releases new styles, each hand-made in our Los Angeles studio. Many of these designs are released in extremely limited quantities as well as one of a kind pieces, and will be exclusively available online.

 

Wholesale Inquires:

To request a wholesale catalogue and or press kit for wholesale orders, please contact:

MiJo by Michelle Jonas
719 South Los Angeles St. #714
Los Angeles, CA 90014
p. 213.627.2337
f. 213.627.2509

 

Shipping and Delivery:

All purchases are shipped via UPS or Fed-Ex. Purchases may not be shipped to a P.O. box. For your security, a signature may be required upon delivery. In most cases, orders received will be shipped within 4-5 business days. All orders are processed and shipped Monday through Friday. Products available for purchase at any moment are subject to availability of stock on hand. MiJo will contact you in the event that your item in unavailable. A confirmation of receipt for your order will be sent via email.

 

Returns:

At MiJo customer satisfaction is our highest priority. If any of the items in your order are incorrect, or defective in any way, please contact us at 213.627.2337 for an exchange within 30 days of the date of receipt, provided: 1. the item is in its original condition, and 2. the original Packing Slip is included with the return. Please note the order error or specific defects. Items must be securely packed, and packages must be shipped back to us using a traceable method such as UPS or Fed-Ex. Please be sure to keep the Return Tracking Number. We do not offer refunds - exchange only. All sale items are final sale. 

Customer Service:

If you have a question about any products, orders, exchanges, please email us at sale@michellejonas.com or call us at 213.627.2337.

 

OUR PRIVACY PRACTICES

Information We Collect:

We collect contact information such as name, mailing address, email address, phone number, and company information such as company name and Web site URL. This information may be used for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients. We may also use the information you provide to follow up with you, or to contact you about offers or products which you may find interesting. Protecting your privacy and your information is important to us. Your information is accessible to MJT only.

Email Communications:

You may elect not to receive emails from us. If you did not opt out of our email program, we will use your email address to send you emails which may interest you. Emails will likely contain information regarding our products or offerings. You may unsubscribe from these emails if you wish. 
Information Sharing. We do not rent, sell, or share your personal information with other people or non affiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances: we provide the information to partners who work on our behalf or under confidentiality agreements (these companies may use your personal information to help us communicate with you about products and offers, however, they do not have any independent right to share this information); we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; we may share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law; we will transfer information about you if we are acquired by or merged with another company.

Changes To Our Privacy Policy:

If we make any material changes in our privacy practices, we will use reasonable efforts to post a notice on our Site notifying users that there has been a change, and we will use reasonable efforts to detail changes in the privacy policy area of our site. We recommend you check our Site periodically for modifications to this policy. If we are going to use your personally identifiable information in a manner different from that stated at the time of collection through our Site, we will notify you via email.

Contact Us:

We use email links located on the "contact us" page and other areas of our Site to allow you to contact us directly with any questions or comments you may have. You may also use this link to request updates and access to your personally identifiable information. We read every message sent in and will try to reply promptly if you request information or otherwise require a response. We may file your comments to improve our Site or our products, or we may review and discard the information. Your personal information will only be shared with third parties as permitted by our privacy policy.

Cookies:

We may set and access cookies on your computer. We may also allow other companies that show advertisements on some of our Site pages to set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to our cookies. We may use web beacons to access our cookies inside and outside our Site and in connection with our products and services.